identity and address

European Diamond Sales Service eK
(hereinafter referred to as EDSS)
Owner: Peter A. Ohlbach
Mainzer Strasse 75
65189 Wiesbaden

service@european-diamonds.de

Telephone: 0611 71185505
Fax: 0611 372470
VAT ID: DE170987521

order placement
With the conclusion of the purchase contract, in whatever form, the customer accepts our general terms and conditions. Agreements deviating from this require our written consent.

price, payments
The prices we quote are in euros including the statutory value-added tax and apply to each individual order. New, additional or repeat orders are considered a new order.

Payments from Switzerland and non-EU countries:
All money transaction costs are borne by the buyer.
All transfer costs are at the buyer's expense.

delivery
As soon as the invoice amount has been credited to our account, the goods will be shipped. This is insured by us until it reaches the customer. All risks are transferred to the customer upon acceptance of the goods.
If the customer recognizes damage to the packaging upon receipt of the delivery, he must have the damage confirmed in writing by the carrier upon acceptance of the goods and inform us. We recommend photographing the damage to the packaging.

No delivery to packing stations.

retention of title
The delivered goods remain our property until full payment.


RIGHT OF WITHDRAWAL

The following cancellation instructions apply exclusively to consumers (§ 13 BGB).
Cancellation policy for a contract for the delivery of goods:

right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us

European Diamonds
Mainzer Strasse 75
65189 Wiesbaden, Germany
phone (0049) 0611 71185505,
fax (0049) 0611 372470,
e-mail  service@european-diamonds.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The following applies to customers in Germany:
We pick up the goods. We bear the direct costs of returning the goods.

The following applies to customers outside of Germany:
You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You bear the direct costs of returning the goods.
End of the cancellation policy for a contract for the delivery of goods

Exclusion of the right of withdrawal
According to § 312g Para. 2 BGB, there is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
This includes all pieces of jewelry ordered from the shop, as these are not in stock and are only made to order, and in particular all custom-made items.

INVESTMENT:
Sample cancellation form (PDF)
If you want to revoke the contract, please fill out this form and send it back.



Return Policy
Any returns must be agreed with us in advance for insurance reasons.
With a sales value of €41 to €500, the return must be sent by insured parcel, otherwise no replacement will be provided in the event of loss. (In this case, we would be happy to send you a stamped and addressed parcel label for the return, which you can use to conveniently return the goods. A short request by email, telephone or fax is sufficient.). The customer bears the burden of proof that the goods have been returned. The return should be sent to:
European Diamond Sales Service, Peter Ohlbach, Mainzer Strasse 75, 65189 Wiesbaden.

With a sales value of more than €500, the return must be made by a valuables transport commissioned by us. In this case, please contact us to arrange a pick-up date. The further processing is then carried out by us.
We do not accept other return options and assume no liability. The return is only guaranteed for undamaged goods, ie if the blister seal in which the diamond is sealed is intact at the time the return delivery is received. Otherwise we will refuse the return or redemption and, as a result, the refund of the purchase or auction price.
Since the diamond always comes with an associated certificate, opening the blister is NOT intended use of the item. Opening causes a deterioration of the thing. It is then no longer provable that the diamond is the stone that belongs to the certificate.

Special hint
Diamonds offer the chance of increasing value. We do not give any guarantees, promises of increase in value, or forecasts of any value development. We only sell diamonds from 0.5 carat with test certificates from well-known international institutes. There are no warranty claims against EDSS with regard to such properties of the diamond that are described in the certificate. Minimal deviations from our illustrations or descriptions are possible. If, despite this, there should be differences of opinion regarding the quality of a diamond, the responsibility of the Antwerp Diamond Exchange for the settlement of disputes is agreed with binding effect for both contracting parties

Jewelry making:
EDSS reserves the right to process slightly larger (carat weight) and/or better (color, clarity) stones at the same price.

The production of the jewelry usually takes about 14 days, but cannot be guaranteed.

Due to the individual production, it may be possible that a piece of jewelery has to be modified. A piece of jewelery can be designed differently than the sample picture in the shop shows, for example because of the different size of the stones.

data storage
In accordance with Section 28 of the Federal Data Protection Act (BDSG), we draw your attention to the fact that the data required for the transaction is processed and stored using an EDP system in accordance with Section 33 (BDSG). Personal data will of course be treated confidentially and will not be passed on to third parties.

Final regulations
Agreements outside the contract were not made. Changes and additions must be made in writing to be effective. Handwritten changes (additions, deletions, etc.), regardless of which side, are invalid and require a separate document to be effective. Should individual provisions of the contract be or become invalid, this does not affect the validity of the remaining provisions.

Place of jurisdiction for both parties is Wiesbaden. It is only the law of the Federal Republic of Germany.

Wiesbaden, September 1, 2021